YOUR TRUSTED
PARTNER
Mystery guest service for hotels, holiday resorts, vacation clubs, spas, cruises... Specialized in verifying hospitality and service standards for private and corporate clients.
What Sets Us Apart
Serious
Our surveys are conducted by people trained in hospitality professions with professionalism
Discretion
We conduct our surveys in complete anonymity and discretion. Our teams are selected according to the location to be tested.
Tailor-Made
All studies are personal and written according to client requirements. They are unique and will not be disclosed to others.
Speed
Reports are collected and compiled into tables available directly online from a simple browser just days after the visit.
Anticipate Rather Than React
In a world where a single Google review can make or break your reputation, Mystery Hotel Guest helps you detect and correct problems BEFORE they explode online.
For years, we've been revolutionizing customer experience in hospitality, spas, cruises and vacation resorts. Our approach? Experts pose as regular guests and experience everything from A to Z.
Unlike classic surveys that nobody fills out, our mystery guests capture raw reality. No filter. No corporate speak. Just facts.
The result? A detailed report highlighting what's already working great for you (80% of our feedback is positive) and the specific points to improve to go from good to excellent.
Our industry expertise makes all the difference. We know exactly what transforms a four-star experience into an unforgettable five-star moment.
Comprehensive Expertise at Your Service
Hotels
Complete customer experience audits, from check-in to check-out. Evaluation of reception, rooms, service, restaurant and all amenities.
Spas & Wellness
Detailed spa experience analysis: ambiance, cleanliness, treatment quality, therapist professionalism and overall guest journey.
Cruises
Complete onboard experience evaluation: cabins, dining, entertainment, service, excursions and incident management.
Vacation Resorts
Audit of the complete vacation journey: booking, reception, accommodation, activities, dining and overall satisfaction.
Restaurants
Complete restaurant experience evaluation: reception, quality and presentation of dishes, table service, standards compliance, ambiance and guest satisfaction.
Ongoing Support
Continuous improvement programs with regular audits, progress measurement and strategic adjustments.
"In a world where every interaction counts, anticipating is better than reacting. Mystery guest service is no longer a luxury, it's a strategic necessity."
Worldwide for Optimal Service
Our teams travel around the world to provide our clients with strict quality and high-performance service.